Shipping policy

Last updated: 22 October 2026

This policy covers everything about receiving your order: delivery and shipping, cancelling an order, returns and refunds, reporting damaged or missing items, and tracking your order.

1. Delivery & Shipping

1.1 Where we deliver

We currently deliver to the UK mainland.

1.2 Delivery options, times and costs

Service	Estimated delivery	Cost
Standard tracked delivery	3–5 business days	Free

Estimated delivery times run from dispatch, not from when you order. Orders placed after 2:00pm (UK time) or on weekends/bank holidays are processed the next working day.
We use DPD UK to deliver your order.
Delivery times are estimates and not guaranteed. See our Terms of Service for events outside our control.

1.3 Failed or missed deliveries

If delivery is attempted and you are not available, the carrier will leave the parcel in a safe place, leave it with a neighbour, attempt redelivery or leave a card, in line with the carrier's procedures. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery (a further charge may apply) or a refund of the goods, minus original delivery costs.

2. Cancellation

2.1 Cancelling before dispatch

If you change your mind, you can cancel your order before it has been dispatched at no charge. Email us as soon as possible at contactus@amourcoco.com with your order number. If the order has already been dispatched, Section 3 applies.

2.2 Cancelling after dispatch: food and drink

Because our products are perishable food and drink, the standard 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply once an order has been dispatched. This is a specific exemption for perishable goods and for sealed consumable goods once unsealed. It does not affect your rights in relation to faulty, damaged or incorrect items.

3. Returns & Refunds

3.1 Your rights if something is wrong

Under the Consumer Rights Act 2015, the products we sell must be as described, of satisfactory quality and fit for purpose. If a product is faulty, damaged, past its use-by/best-before date on arrival, or not what you ordered, you are entitled to a refund or replacement.

3.2 What we can and can't accept

We will accept and put right: items that arrive damaged, faulty, incorrect, or not as described.
We cannot accept: returns of food or drink simply because you changed your mind, or of any item that has been opened, unsealed or partly consumed (unless it was faulty), for food-safety and hygiene reasons.

3.3 How to make a claim

Contact us at contactus@amourcoco.com within 48 hours of delivery for damaged/perishable issues, or within 30 days for other faults.
Include your order number, a description of the problem, and photographs of the item and any damaged packaging.
We may ask you to return the item (we'll cover return postage for faulty/incorrect items) or, for perishable goods, we may simply arrange a replacement or refund without requiring a return.

3.4 Refunds

Approved refunds are made to your original payment method.
We aim to process refunds within 7–10 working days of approving your claim; your bank may take additional time to show the funds.
Where we are at fault (damaged, faulty or incorrect goods), we refund the product price and any delivery charge you paid.

4. Damaged or Missing Order Process

4.1 Order arrived damaged

Don't discard it: keep the product and packaging.
Photograph the damage (item and outer packaging) as soon as possible.
Email us within 48 hours at contactus@amourcoco.com with your order number and photos.
We'll arrange a replacement or full refund. There's no need to return perishable items unless we ask.

4.2 Item missing from your order

If part of your order is missing, check your dispatch confirmation in case items were sent separately. If anything is still missing, email us within 2 days of delivery with your order number and we'll investigate and put it right.

4.3 Order marked delivered but not received

Check around your delivery address and with neighbours, and look for a carrier card.
Check your carrier tracking for the delivery location or photo.
If you still can't locate it, contact us within 2 days and we'll open an investigation with the carrier and resolve it with a replacement or refund.

5. Track Your Order

Once your order is dispatched, we'll email you a dispatch confirmation containing your tracking number and a link to the carrier.
You can also see your order status in your account, or track your parcel directly with DPD.
Tracking can take a few hours to update after dispatch.
If your tracking hasn't updated in 3 working days or you have any concerns, contact us at contactus@amourcoco.com with your order number and we'll look into it.

6. Products sold through Amazon

Our coconut milk is sold through the AmourCoco store on Amazon. Delivery, returns and refunds for orders placed on Amazon are handled by Amazon under Amazon's own policies. If you have a question about the product itself, we're always happy to help.